Shipping Policy

At Nanoplants, we ship live terrarium plants from Poland to customers within the European Union. Because we sell live and perishable plants, our shipping practices are designed to reduce the risk of delays and protect plant health during transit.

Shipping Destinations

We currently ship within the European Union. However, we reserve the right to refuse, restrict, or cancel shipments to certain countries, regions, or destinations at our discretion. This may be due to shipping limitations, transit risk, weather conditions, carrier availability, customs-related concerns, or any other reason affecting the safe delivery of live plants.

Processing and Shipping Schedule

Orders are generally prepared and shipped on Mondays only.

We do this to reduce the risk of live plants being delayed in transit over weekends or public holidays. If a public holiday in Poland, the destination country, or a relevant transit period could increase the risk of delay, we may postpone shipment until the next suitable shipping date.

In some cases, if shipping conditions are unsuitable or if we believe the order cannot be delivered safely, we may delay shipment further or cancel the order.

Delivery Times

Estimated delivery times are as follows:

• Poland: usually 1–3 business days
• Cross-border EU orders: usually 3–7 business days

These delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on destination, courier, weather, public holidays, customs or border processes, and other factors outside our control.

Carriers

We use different shipping carriers depending on the destination and whichever option we consider most suitable for the order. The shipping provider may vary from order to order.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Local Pickup

Local pickup may be available at checkout where offered. If local pickup is selected, the customer is responsible for collecting the order within the agreed timeframe.

Because our products are live plants, we are not responsible for deterioration caused by delayed collection after the order has been made available for pickup.

Weather and Seasonal Shipping

Because live plants are sensitive to temperature and transit conditions, we may postpone shipping if weather conditions are unsuitable or if we believe transit conditions create an unreasonable risk to plant health.

During colder periods, we may include heat packs or take additional protective packaging measures where appropriate. These measures help reduce risk during transit but do not guarantee that plants will arrive without stress or damage.

We reserve the right to delay, refuse, or cancel shipment if we believe the order cannot be shipped safely due to weather or seasonal conditions.

Customer Responsibility for Delivery and Collection

Customers are responsible for:

• providing a correct and complete delivery address,
• monitoring tracking information where available,
• accepting delivery promptly,
• and collecting the parcel as soon as possible after delivery or attempted delivery.

Because we sell live and perishable plants, delays in collecting a parcel can significantly affect plant health.

Nanoplants is not responsible for deterioration, damage, or loss caused by:

• an incorrect or incomplete address provided by the customer,
• failure to collect the parcel promptly,
• refusal of delivery,
• missed delivery attempts,
• or delays occurring after delivery has been attempted.

If a parcel is returned to us because of an incorrect address, refusal of delivery, or failure to collect, the order may not be eligible for a refund.

Delays After Dispatch

Once an order has been handed to the courier, delivery times are outside our control.

Nanoplants is not responsible for delays caused by couriers, transport disruptions, customs, public holidays, weather, or other events outside our reasonable control. Delays in transit do not automatically entitle the customer to a refund, replacement, or compensation.

However, if a shipping issue arises due to an error on our side, we will review the situation and, where appropriate, work with the customer to find a suitable resolution.

Damaged or Dead on Arrival Plants

If a plant arrives dead or heavily damaged, customers must contact us within the timeframe stated in our Refund Policy and provide the required photo evidence.

Please refer to our Refund Policy for full details on damage claims, dead-on-arrival claims, and what does or does not qualify for a refund or replacement.

Order Cancellations Related to Shipping

We reserve the right to delay, refuse, or cancel an order before dispatch if:

• shipping conditions are unsafe,
• the destination presents an unreasonable transit risk for live plants,
• carrier availability is limited,
• weather conditions are unsuitable,
• or we reasonably believe the plants cannot be delivered in acceptable condition.

If we cancel an order before dispatch, the customer will be notified and refunded in accordance with applicable consumer law.

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